Samsung RF28R7351SR fridge or freezer temperature is warm, or the refrigerator does not operate
Cause 1 of 6The power cord is not plugged in properly. Source: Troubleshooting: General, Temperature, p. 71
First checkPlug in the power cord properly.
Causes and checks
The power cord is not plugged in properly. Source: Troubleshooting: General, Temperature, p. 71
- Plug in the power cord properly.
The temperature control is not set correctly. Source: Troubleshooting: General, Temperature, p. 71
- Set the temperature lower.
The refrigerator is near a heat source or in direct sunlight. Source: Troubleshooting: General, Temperature, p. 71
- Keep the refrigerator away from direct sunlight or a heat source.
There is not enough clearance between the refrigerator and nearby walls or cabinets. Source: Troubleshooting: General, Temperature, p. 71
- Make sure there is a gap of at least 2.5 inches (5 cm) between the refrigerator back and sides and any nearby walls or cabinets.
Energy Saver mode is activated. Source: Troubleshooting: General, Temperature, p. 71
- Deactivate Energy Saver mode.
The refrigerator is overloaded and food is blocking the refrigerator vents. Source: Troubleshooting: General, Temperature, p. 71
- Do not overload the refrigerator. Do not allow food to block the vents.
All 6 causes checked. Contact Samsung Customer Care: 1-800-SAMSUNG (726-7864).
Service
If the checks above do not clear it, contact Samsung Customer Care: 1-800-SAMSUNG (726-7864), samsung.com/us/support/. United States. Source: Troubleshooting, p. 71
Other RF28R7351SR problems
- Fridge or freezer is over-coolingThe temperature control is not set correctly.
- Refrigerator has odors2 causes in the manual. First: food has spoiled.
- Frost in the refrigerator3 causes in the manual. First: food is blocking the vents, causing frost around the vents.
- Condensation forms on the interior walls2 causes in the manual. First: A door was left open and moisture entered the refrigerator.
- Water flow is weaker than normalThe water pressure is too low.
- Ice maker makes a buzzing soundThe ice maker function is activated, but the water supply to the refrigerator has not been connected.
- Ice maker does not make ice4 causes in the manual. First: the ice maker has just been installed.
- Ice does not dispense3 causes in the manual. First: ice may jam if the ice dispenser is not used for a long time (approximately 3 weeks).
- Water does not dispense4 causes in the manual. First: the water line is not connected properly or the water supply is not on.
Sources
- User manual, Refrigerator DA68-03833A (English, Spanish and French). Samsung Electronics America, Inc. Document DA68-03833A-09, revision 09, 256 pages, en. downloadcenter.samsung.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.