Samsung RF28R7351SR ice maker does not make ice
Cause 1 of 4The ice maker has just been installed. Source: Troubleshooting: General, Water/ice, p. 73
First checkWait 24 hours for the refrigerator to make ice.
Causes and checks
The ice maker has just been installed. Source: Troubleshooting: General, Water/ice, p. 73
- Wait 24 hours for the refrigerator to make ice.
The freezer temperature is too high. Source: Troubleshooting: General, Water/ice, p. 73
- Set the freezer temperature below 0 °F (-18 °C), or -4 °F (-20 °C) in warm ambient air.
The dispenser panel Lock is activated. Source: Troubleshooting: General, Water/ice, p. 73
- Deactivate the dispenser panel Lock. See Turn the dispenser lock on or off.
The ice maker is off. Source: Troubleshooting: General, Water/ice, p. 73
- Turn on the ice maker.
All 4 causes checked. Contact Samsung Customer Care: 1-800-SAMSUNG (726-7864).
Service
If the checks above do not clear it, contact Samsung Customer Care: 1-800-SAMSUNG (726-7864), samsung.com/us/support/. United States. Source: Troubleshooting, p. 71
Other RF28R7351SR problems
- Fridge or freezer temperature is warm, or the refrigerator does not operate6 causes in the manual. First: the power cord is not plugged in properly.
- Fridge or freezer is over-coolingThe temperature control is not set correctly.
- Refrigerator has odors2 causes in the manual. First: food has spoiled.
- Frost in the refrigerator3 causes in the manual. First: food is blocking the vents, causing frost around the vents.
- Condensation forms on the interior walls2 causes in the manual. First: A door was left open and moisture entered the refrigerator.
- Water flow is weaker than normalThe water pressure is too low.
- Ice maker makes a buzzing soundThe ice maker function is activated, but the water supply to the refrigerator has not been connected.
- Ice does not dispense3 causes in the manual. First: ice may jam if the ice dispenser is not used for a long time (approximately 3 weeks).
- Water does not dispense4 causes in the manual. First: the water line is not connected properly or the water supply is not on.
Sources
- User manual, Refrigerator DA68-03833A (English, Spanish and French). Samsung Electronics America, Inc. Document DA68-03833A-09, revision 09, 256 pages, en. downloadcenter.samsung.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.