GE GSS25GYPFS 25.3 cu. ft. side-by-side refrigerator
- Category
- Refrigerators
- Model number
- GSS25GYPFS
- Region
- United States and Canada
- Verified
- Error Tc
- Error OFF
- Error LEAK
- Error Err
- Filter Status LED amber or red
- Dispenser LOCKED
- Refrigerator does not operate or is not cooling
- Refrigerator or freezer compartment too warm
- Automatic icemaker does not work
- Water dispenser does not work
- Red or orange glow, steam or popping from the freezer
- How to turn the compressor off or on
- How to use TurboCool
- How to lock or unlock the controls and dispenser
- How to turn off showroom mode
- How to turn the icemaker on or off and clear stuck cubes
- How to replace the XWFE water filter
- How to level the refrigerator and doors with the rollers
Nothing on this page matches. Search all models
Error codes
| Code | Meaning | Checks |
|---|---|---|
| Tc | TurboCool is on. The compressor runs and the fans cycle at high speed until the refrigerator compartment cools to approximately 34°F (1°C), then the compressor cycles on and off. After 8 hours, or when TurboCool is pressed again, the refrigerator compartment returns to its original setting. | Checks |
| OFF | Cooling is switched off. Setting a control to its warmest setting until the display flashes OFF stops cooling. | Checks |
| LEAK | The refrigerator detected a leak at the water filter. The Filter Status indicator LED flashes red. | Checks |
| Err | The refrigerator does not detect the water filter or has no communication with it. The Filter Status indicator LED flashes red. | Checks |
| Filter Status LED amber or red | Amber means the filter is reaching its expired state; red means it has expired. | Checks |
| Dispenser LOCKED | The Lock Controls pad has locked the dispenser and the other controls. | Checks |
GE Appliances codes on other models
Tc
The temperature display shows Tc. TurboCool is on. The compressor runs and the fans cycle at high speed until the refrigerator compartment cools to approximately 34°F (1°C), then the compressor cycles on and off. After 8 hours, or when TurboCool is pressed again, the refrigerator compartment returns to its original setting.
- No action is needed. Press TurboCool again to end it early.
Source Source: Using the Refrigerator: TurboCool; Troubleshooting Tips, pp. 8, 33
OFF
The temperature display flashes OFF. Cooling is switched off. Setting a control to its warmest setting until the display flashes OFF stops cooling.
- Turn cooling back on. See Turn the compressor off or on.
LEAK
LEAK or a scrolling "LEAK" shows on the display, water is disabled and the buzzer sounds. The refrigerator detected a leak at the water filter. The Filter Status indicator LED flashes red.
- Replace the filter. See Replace the XWFE water filter.
- Wipe off the filter and the surrounding area if there is water from the filter replacement.
Err
Err shows on the display, water is disabled and the buzzer sounds. The refrigerator does not detect the water filter or has no communication with it. The Filter Status indicator LED flashes red.
- Check that the filter is the XWFE and not the XWF.
- Check the filter label for scratches or damage and replace the filter if the label is damaged.
Filter Status LED amber or red
The Filter Status indicator LED is amber or red. Amber means the filter is reaching its expired state; red means it has expired.
- Press the Filter Status pad to show the remaining filter life, and replace the filter if the display shows that it needs replacing. See Replace the XWFE water filter.
- After a new filter is detected, the Filter Status LED flashes 3 times and then stays off.
Dispenser LOCKED
The dispenser shows LOCKED. The Lock Controls pad has locked the dispenser and the other controls.
- Press and hold the Lock pad for 3 seconds.
Problems
- Refrigerator does not operate or is not cooling4 causes in the manual. First: the refrigerator is in showroom mode.
- Refrigerator or freezer compartment too warm3 causes in the manual. First: the temperature control is not set cold enough, or the weather is warm or the doors are opened often.
- Automatic icemaker does not work8 causes in the manual. First: the icemaker power switch is in the OFF position.
- Water dispenser does not work5 causes in the manual. First: the dispenser is locked.
- Red or orange glow, steam or popping from the freezerThis is normal operation for glass defrost heater models. The heater clears frost from the evaporator and turns off when the frost is cleared.
Red or orange glow, steam or popping from the freezer
This is normal operation for glass defrost heater models. The heater clears frost from the evaporator and turns off when the frost is cleared. Source: Troubleshooting Tips, p. 34
- Do not touch the vent area or unplug the refrigerator.
How-to
- How to turn the compressor off or onTo stop cooling for service or cleaning, or to restart cooling when the display shows OFF.
- How to use TurboCoolAfter adding a large amount of food or putting away food that sat at room temperature.
- How to lock or unlock the controls and dispenserWhen the dispenser shows LOCKED, or to lock the controls.
- How to turn off showroom modeWhen the refrigerator is plugged in, the display works, but nothing cools.
- How to turn the icemaker on or off and clear stuck cubesBefore the water connection is made, or when cubes are stuck in the icemaker.
- How to replace the XWFE water filterWhen the red replacement indicator light on the dispenser starts blinking, every six months, or sooner if water flow to the dispenser or icemaker decreases.
- How to level the refrigerator and doors with the rollersWhen the refrigerator vibrates or wobbles, or the doors are uneven at the top.
Maintenance
| Task | When | Source |
|---|---|---|
| Replace the XWFE water filter | Every six months, or when flow decreases | Source: Using the Refrigerator: Water Filter Cartridge - XWFE, p. 9 |
| Replace the open box of baking soda used against refrigerator odor | Every three months | Source: Troubleshooting Tips, p. 35 |
| Have a technician replace the LED lights (professional service) | Source: Care and Cleaning: Replacing the lights on LED models, p. 19 |
Settings
| Setting | Options | Notes | Source |
|---|---|---|---|
| Door Alarm | On, off | Sounds when either door is open for more than 3 minutes; the light goes out and the beeping stops when the door closes. | Source: Using the Refrigerator: Controls, p. 7 |
| TurboCool | On, off | Runs the compressor and fans at high speed for 8 hours; the refrigerator temperature cannot be changed meanwhile. | Source: Using the Refrigerator: TurboCool, p. 8 |
Parts and consumables
| Item | Part number | Replace or refill | Specification | Source |
|---|---|---|---|---|
| Water filter cartridge | XWFE | Every six months | GE states the cartridge is the XWFE and not the XWF; rated 170 gallons (643.5 liters). Order at gewaterfilters.com or from GE Appliances Parts and Accessories, 877.959.8688. | Source: Using the Refrigerator: Water Filter Cartridge - XWFE; Troubleshooting Tips, pp. 9, 33 |
Specifications
25.3 cu. ft. side-by-side refrigerator (16.07 cu. ft. fresh food, 9.25 cu. ft. freezer) with an external ice and water dispenser, electronic controls that show the actual temperature, and water filtration. Source: Features and benefits, p. 2
The touch controls show both the set and the actual temperature. The actual temperature can differ slightly from the set temperature with use and operating conditions. Source: Using the Refrigerator: Controls, p. 7
| Capacity | 25.30 cu. ft. total; 16.07 cu. ft. fresh food; 9.25 cu. ft. freezer | Source: Features and benefits, p. 2 |
|---|---|---|
| Preset temperatures | Refrigerator 37 °F (2.8 °C), freezer 0 °F (-17.8 °C); allow 24 hours to stabilize | Source: Using the Refrigerator: Controls, p. 7 |
| Water pressure for the icemaker | 40 to 120 psi (275 to 827 kilopascals), cold potable water only | Source: Using the Refrigerator: Automatic Icemaker, p. 14 |
| Door alarm | Sounds if either door is open for more than 3 minutes | Source: Using the Refrigerator: Controls, p. 7 |
| Water filter capacity | 170 gallons (643.5 liters), or six months | Source: Using the Refrigerator: Water Filter Cartridge - XWFE, p. 9 |
Recalls
No exact-model match for GSS25GYPFS in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for GE Appliances.
Service contact
GE Appliances: 800.432.2737, geappliances.com/. United States. Canada: 800.561.3344. Source: Consumer Support: Schedule Service, p. 40
Sources
- Owner's Manual & Installation Instructions, Refrigerators Side by Side, models 22, 23, 25 and 28. GE Appliances, a Haier company. Document 49-1000471, revision Rev 4, 2023-06, 120 pages, en-US. images.salsify.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
- Quick Specs, GSS25GGP/GYP/GMP 25.3 cu. ft. Side-By-Side Refrigerator. GE Appliances. Document GSS25GGP/GYP/GMP, revision Specification revised 1/24, 2024-01, 2 pages, en-US. images.salsify.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.
All GE Appliances handbooks. Report an error to hello@modelhandbook.com.