LG LSIL6336XE scratches or abrasions on the cooktop surface
Cause 1 of 3Coarse particles such as salt or sand are between the cookware and the cooktop. Source: Troubleshooting: Before Calling for Service, p. 76
First checkMake sure the cooktop and the bottoms of utensils are clean before use.
Causes and checks
Coarse particles such as salt or sand are between the cookware and the cooktop. Source: Troubleshooting: Before Calling for Service, p. 76
- Make sure the cooktop and the bottoms of utensils are clean before use.
Cleaning materials not recommended for glass-ceramic cooktops were used. Source: Troubleshooting: Before Calling for Service, p. 76
- See the Glass-Ceramic Cooktop section in the Maintenance chapter. See Clean the glass-ceramic cooktop.
Cookware with a rough bottom was used. Source: Troubleshooting: Before Calling for Service, p. 76
- Use smooth, flat-bottomed cookware.
All 3 causes checked. Contact LG Customer Information Center: 1-800-243-0000.
Service
If the checks above do not clear it, contact LG Customer Information Center: 1-800-243-0000, lg.com/us/support. United States (Canada: 1-888-542-2623). Source: Limited Warranty: To Obtain Warranty Service, p. 83
Other LSIL6336XE problems
- A cooking element does not heat or the pan does not heat3 causes in the manual. First: the cookware base is not magnetic.
- The appliance does not operate4 causes in the manual. First: the cord is not plugged in correctly.
- The oven will not work4 causes in the manual. First: the plug is not fully inserted in the outlet.
- Oven temperature is too hot or too coldThe oven sensor needs to be adjusted.
- Food does not bake or roast properly4 causes in the manual. First: the oven controls are set incorrectly.
- Food does not broil properly5 causes in the manual. First: the oven controls are set incorrectly.
- Oven will not Self Clean (some models)3 causes in the manual. First: the oven temperature is too high to set a Self Clean operation.
- The oven door does not open after a Self Clean cycle (some models)2 causes in the manual. First: the oven is too hot.
- The oven is not clean after a Self Clean cycle (some models)The oven controls were set incorrectly, or the oven was heavily soiled.
- Excessive smoking during a Self Clean cycle (some models)The oven has excessive soil.
- The oven smokes excessively during broiling5 causes in the manual. First: the control is not set properly.
- Oven light does not workIt is time to replace the lamp, or the lamp is loose.
- Oven racks are difficult to slide (some models)2 causes in the manual. First: the shiny, silver-colored racks were cleaned in a Self Clean cycle.
- Function buttons do not work2 causes in the manual. First: control Lock or Lockout is on.
Sources
- Owner's Manual, Electric Induction Range LSIL6336*E. LG Electronics Inc. Document MFL71878844, revision Rev.02, 2026-08-18, 88 pages, en-US. gscs-b2c.lge.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.