Epson ET-3850 how to clear a paper jam
When the LCD screen reports paper jammed in the product.
Steps
- Follow the on-screen instructions to locate and remove the jammed paper.
WARNING
Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, it may cause an injury. Do not touch any protruding parts inside the product.
Marked WARNING by the manufacturer Source: Solving Problems: Paper Jams Inside the Product, p. 235
- Remove the jammed paper carefully. Using too much force may damage the product.
- Unless instructed, do not tilt the product, place it on its side or turn it upside down, because ink may spill.
Source: Solving Problems: Paper Jams Inside the Product Source: Solving Problems: Paper Jams Inside the Product, pp. 234-235
Used for
- Printer error: The product reports a general printer error.
Other ET-3850 procedures
- How to run a nozzle check from the control panelWhen printouts are light or banded, to see whether the print head nozzles are clogged before cleaning.
- How to clean the print head from the control panelWhen the nozzle check pattern has gaps. Cleaning uses ink, so clean only when print quality declines.
- How to run a Power Cleaning from the control panelWhen white or dark lines or missing nozzles remain after cleaning the print head several times.
- How to align the print head from the control panelWhen printouts are grainy or blurry, vertical lines are misaligned, or dark or light horizontal bands appear.
- How to refill the ink tanksWhen the ink level is below the lower line on a tank. Fill the tank to the upper line.
- How to run a product checkTo find out whether the product itself is working when printing from a computer fails.
- How to restore control panel settings to their defaultsWhen a control panel, network, copy or scan setting causes a problem.
Sources
- User's Guide, ET-3850. Epson America, Inc. Document CPD-60203, revision CPD-60203R1, 283 pages, en-US. files.support.epson.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.