Canon TS3522 “Support code 5100”
A printer error has occurred.
CauseA printer error has occurred. Source: Errors and Messages: List of Support Code for Error: 5100, pp. 294-295
First checkIf you are printing, press the printer's Stop button to cancel printing, then turn off the printer.
Causes and checks
A printer error has occurred. Source: Errors and Messages: List of Support Code for Error: 5100, pp. 294-295
- If you are printing, press the printer's Stop button to cancel printing, then turn off the printer.
- Make sure the FINE cartridge holder is not blocked by a stabilizer, jammed paper or similar, and remove any obstruction without touching the clear film.
- Make sure the FINE cartridges are installed properly, with the ink cartridge lock lever pushed up until it clicks, then turn the printer back on.
Manufacturer service If this does not solve the problem, contact your nearest Canon service center to request a repair.
Other TS3522 codes
- E02: The printer is out of paper, or the first side of a manual duplex print job is complete.
- E03: The cover was opened during printing, or paper is jammed when feeding from the rear tray.
- E04: A FINE cartridge is not installed.
- E05: An ink cartridge cannot be recognized.
- E08: The ink absorber is almost full.
- E09: Shipping tape or protective material may still be attached to the FINE cartridge holder.
- E11: Printing cannot be performed with the current print settings.
- E13: The ink may have run out.
- E15: The FINE cartridge cannot be recognized.
- E16: The ink has run out.
- E21: The ink cartridge cannot be recognized.
- E24: The printer cannot communicate normally and cannot recognize the status of the ink cartridge.
- E57: Scanning the print head alignment sheet failed.
- E59: The paper size setting at the printer driver does not match the paper size registered in the printer.
- Support code 5011: A printer error has occurred.
- Support code 5012: A printer error has occurred.
- Support code 5200: A printer error has occurred.
- Support code 5B00: A printer error has occurred.
- Support code 6000: A printer error has occurred.
- Color Ink or Black Ink lamp lit: The ink is running low.
- Ink lamp and Alarm lamp flashing: An error has occurred.
Sources
- Online Manual, TS3500 series (PDF, macOS edition). Canon Inc. Document TS3500ser_OnlineManual_Mac_EN_V02, revision V02, 298 pages, en. gdlp01.c-wss.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.