Brother HL-L2460DW how to clear a paper jam inside the machine
When the LCD shows Jam Inside.
Steps
- Leave the machine turned on for 10 minutes so the internal fan cools the hot parts inside.
- Open the front cover.
WARNING
HOT SURFACE: The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.
Marked WARNING by the manufacturer Source: Troubleshooting: Paper Jams: Paper is Jammed inside the Machine, p. 161
- Remove the toner cartridge and drum unit assembly.
- Pull the jammed paper out slowly.
- Install the toner cartridge and drum unit assembly in the machine.
- Close the front cover.
Source: Troubleshooting: Paper Jams: Paper is Jammed inside the Machine Source: Troubleshooting: Paper Jams: Paper is Jammed inside the Machine, p. 161
Used for
- Jam Inside: Paper is stuck inside the machine.
Other HL-L2460DW procedures
- How to clear a paper jam in the paper trayWhen the control panel or the Status Monitor reports a jam in the paper tray (Jam Tray 1).
- How to clear a paper jam at the back of the machineWhen the LCD shows Jam Rear.
- How to clear a paper jam in the 2-sided trayWhen the LCD shows Jam 2-sided.
- How to clean the corona wireWhen the LCD shows Drum ! or prints have quality problems.
- How to clean the drum unit with the Drum Dot Check SheetWhen the printout has dots or other repeating marks at 3.7 in. (94 mm) intervals.
- How to clean the paper pick-up rollersWhen the machine does not feed paper or jams often.
- How to replace the toner cartridgeWhen the LCD shows Replace Toner or Toner Ended.
- How to replace the drum unitWhen the LCD shows Replace Drum.
- How to reset the drum counterAfter you install a new drum unit.
- How to cancel a print job from the control panelWhen a job is stuck, incomplete or prints garbled text.
- How to print a test pageWhen a print quality problem appears.
- How to print the Printer Settings pageWhen you need the machine's current settings on paper.
- How to print the Network Configuration ReportWhen you need the IP address, subnet mask, node name or MAC address, or the link status.
- How to print the WLAN ReportWhen the wireless connection fails and you need the TS-xx error code.
- How to recover the wireless connectionWhen the machine drops off the wireless network.
- How to connect to Wi-Fi with the control panel setup wizardWhen you set up the machine on a wireless network from its own control panel.
- How to connect to Wi-Fi with WPS push buttonWhen the wireless router or access point has a WPS (PBC) button.
- How to connect to Wi-Fi with WPS PIN codeWhen the wireless router or access point supports WPS and you want to enter a PIN.
- How to connect to Wi-Fi when the SSID is not broadcastWhen the router or access point does not broadcast its SSID.
- How to set up Wi-Fi Direct manuallyWhen the mobile device supports neither Wi-Fi Direct nor WPS.
- How to set up Wi-Fi Direct with the push button methodWhen the mobile device supports Wi-Fi Direct.
- How to turn the wireless LAN on or offWhen the wireless interface is disabled (WLAN report code TS-01) or you want it off.
- How to repair the network connection with the Network Connection Repair ToolWhen a Windows computer cannot print to the machine because the machine has the wrong IP address or Subnet Mask.
- How to reset the machine settingsWhen settings changed in the menus need to return to their factory values. Network and security settings are not reset.
- How to reset the network settingsWhen network settings, including IP address information, must return to the factory defaults. The administrator password is kept.
- How to factory reset the machineBefore you give the machine away, replace it or dispose of it, or when you forgot the settings password.
- How to check the firmware version and serial numberTo compare the installed firmware with the latest one on the Brother support site.
- How to check the remaining life of toner and drumTo see how much life the toner cartridge and drum unit have left.
- How to turn on Toner SaveTo reduce toner use when lighter print is acceptable.
- How to keep printing after Replace Toner appearsWhen you need to finish a job after the Replace Toner message.
Sources
- Online User's Guide, HL-L2400D / HL-L2405W / HL-L2420DW / HL-L2460DW / HL-L2460DWXL / HL-L2865DW. Brother Industries, Ltd. Document cv_hll2460dw_use, revision PDF created 2023-11-28, 256 pages, en-US. support.brother.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.