iRobot j7 (RVE-Y1) error 24

The robot is on an obstacle or an uneven surface and its wheels are spinning without moving it.

Cause 1 of 2The robot is on an obstacle or an uneven surface. Source: Error 24, p. 1

First checkLift the robot off the floor, place it in the center of the room and restart the clean cycle.

Causes and checks

The robot is on an obstacle or an uneven surface. Source: Error 24, p. 1
1. Lift the robot off the floor, place it in the center of the room and restart the clean cycle.
The error occurred on a flat surface. Source: Error 24, p. 1
1. Push the wheels up and down several times and shake out loose debris from the wheel well.
2. Turn both wheels briskly by hand and check that they turn freely with the same resistance.
iRobot Customer Care If the message persists, contact iRobot Customer Care. Contact: (877) 855-8593 or global.irobot.com.

Service

If the checks above do not clear it, contact iRobot Customer Care: (877) 855-8593, global.irobot.com. USA & Canada. Source: Care and Maintenance: iRobot Customer Care, p. 7

Other j7 (RVE-Y1) codes

Red light ring: The robot has an error.
Red light ring sweeping to the rear: The robot senses that its bin needs emptying.
Red light ring with 'Low battery. Please charge.': The battery is low.
White spiral on the light ring: The robot is charging.
Light ring pulsing white at the rear: The robot is fully charged.
Blue light ring pattern: The robot is looking for its charging station.
Flashing blue light ring: The robot is in Dirt Detect mode over an especially dirty area.
White swirl on the light ring: The robot is rebooting.
Error 2: The multi-surface rubber brushes cannot turn.
Error 5: The right wheel cannot turn.
Error 13: The robot is on an obstacle or an uneven surface and a side wheel is stuck.
Error 15: The robot had an internal error and took care of it; no troubleshooting is needed unless it happens on every cleaning job.
Error 27: The vacuum is not working because not enough air is passing through to the bin; debris may block the vacuum motor or filter.
Error 33: The robot cannot complete cleaning and has cancelled its cleaning job.
Error 36: The sensors on the robot were not cleared when the robot evacuated debris into the dock; the light ring may also sweep red toward the rear.
Error 46: The battery is low and needs to charge.
Error 68: The robot is not receiving data from its camera, so it cannot navigate; it will not start a new job and interrupts a job in progress.
Charging Error 1: The robot does not detect a battery.
Charging Error 2: A charge fault was detected.
Charging Error 3: A charge fault was detected.
Charging Error 4 and 5: A low current fault was detected with the dock or the robot.
Charging Error 6 and 7: The battery is too warm or too cold for charging.
Charging Error 8: The robot cannot communicate with its battery.
Charging Error 9: A battery failure was detected.
Charging Error 11: A battery failure was detected.
Charging Error 17: The battery may not be an authentic iRobot battery.
Charging Error 19: Charging timed out.
Charging Error 20: The battery has a fault or is not ready to charge.
Charging Error 21: The robot docked but was unable to charge.
Charging Error 101: The robot does not detect a battery.
Charging Error 102: A charge fault was detected.
Charging Error 103: A charge fault was detected.
Charging Error 104: No electrical current was detected with the dock or the robot.
Charging Error 105: A low electrical current was detected with the dock or the robot.
Charging Error 106: The battery is too warm for charging.
Charging Error 107: The battery is too cold for charging.
Charging Error 109: A battery failure was detected.
Charging Error 110: The battery cells are imbalanced.
Charging Error 111: A battery failure was detected.
Charging Error 114: The battery has an internal failure.
Charging Error 115: A battery cell failed during charging.
Charging Error 117: The battery may not be an authentic iRobot battery.
Charging Error 119: Charging timed out.
Charging Error 120: The battery has a fault or is not ready to charge.
Charging Error 121: The robot docked but was unable to charge.

Sources

j7 Owner's Guide (EN/FR/ES, online-only North America edition). iRobot Corporation. Document RVE-Y1, ADI-N1, revision Undated download (2022 copyright), 40 pages, en. prod-help-content.care.irobotapi.com (PDF). Retrieved 13 November 2026.
Error 2, Roomba j Series and Combo 10 Max. iRobot Corporation. Document Article 31156, revision Undated web article, 1 pages, en. homesupport.irobot.com. Retrieved 13 November 2026.
Error 5, Roomba j Series and Combo 10 Max. iRobot Corporation. Document Article 31116, revision Undated web article, 1 pages, en. homesupport.irobot.com. Retrieved 13 November 2026.
Error 13, Roomba j Series and Combo 10 Max. iRobot Corporation. Document Article 31093, revision Undated web article, 1 pages, en. homesupport.irobot.com. Retrieved 13 November 2026.
Error 15, Roomba j Series and Combo 10 Max. iRobot Corporation. Document Article 31124, revision Undated web article, 1 pages, en. homesupport.irobot.com. Retrieved 13 November 2026.
Roomba j Series: Error 24. iRobot Corporation. Document Article 31072, revision Undated web article, 1 pages, en. homesupport.irobot.com. Retrieved 13 November 2026.
Error 27, Roomba j Series and Combo 10 Max. iRobot Corporation. Document Article 31120, revision Undated web article, 1 pages, en. homesupport.irobot.com. Retrieved 13 November 2026.
Error 33, Roomba j Series and Combo 10 Max. iRobot Corporation. Document Article 31074, revision Undated web article, 1 pages, en. homesupport.irobot.com. Retrieved 13 November 2026.
Error 36, Roomba i, j Series and Combo 10 Max. iRobot Corporation. Document Article 31109, revision Undated web article, 1 pages, en. homesupport.irobot.com. Retrieved 13 November 2026.
Error 46, Roomba j Series and Combo 10 Max. iRobot Corporation. Document Article 31121, revision Undated web article, 1 pages, en. homesupport.irobot.com. Retrieved 13 November 2026.
Error 68, Roomba j Series and Combo 10 Max. iRobot Corporation. Document Article 26165, revision Undated web article, 1 pages, en. homesupport.irobot.com. Retrieved 13 November 2026.
Charging Error Chart: All Roomba and Braava Models. iRobot Corporation. Document Article 19598, revision Undated web article, 1 pages, en. homesupport.irobot.com. Retrieved 13 November 2026.

Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.

Applies to: j7 (variants RVE-Y1; ADI-N1). North America.
Source: j7 Owner's Guide (EN/FR/ES, online-only North America edition), RVE-Y1, ADI-N1 revision Undated download (2022 copyright); Error 2, Roomba j Series and Combo 10 Max, Article 31156 revision Undated web article; Error 5, Roomba j Series and Combo 10 Max, Article 31116 revision Undated web article; Error 13, Roomba j Series and Combo 10 Max, Article 31093 revision Undated web article; Error 15, Roomba j Series and Combo 10 Max, Article 31124 revision Undated web article; Roomba j Series: Error 24, Article 31072 revision Undated web article; Error 27, Roomba j Series and Combo 10 Max, Article 31120 revision Undated web article; Error 33, Roomba j Series and Combo 10 Max, Article 31074 revision Undated web article; Error 36, Roomba i, j Series and Combo 10 Max, Article 31109 revision Undated web article; Error 46, Roomba j Series and Combo 10 Max, Article 31121 revision Undated web article; Error 68, Roomba j Series and Combo 10 Max, Article 26165 revision Undated web article; Charging Error Chart: All Roomba and Braava Models, Article 19598 revision Undated web article
Last verified: 13 November 2026
Handbook: iRobot Roomba j7 robot vacuum in Robot vacuums; all iRobot handbooks