eufy L60 Hybrid SES (T2278) roboVac does not respond to Amazon Alexa

Cause 1 of 2Internet connection problems. Source: 6. Troubleshooting, p. 17

First checkCheck for Internet connection problems.

Causes and checks

Internet connection problems. Source: 6. Troubleshooting, p. 17
1. Check for Internet connection problems.
The Alexa app is not set up for RoboVac. Source: 6. Troubleshooting, p. 17
1. Install the Amazon Alexa app and enable the "eufy Clean - RoboVac" Skill; the "Smart Integrations" page in the app gives details.
2. Make sure you have an app account connected to RoboVac and use the correct Alexa voice commands.

If the checks above do not clear it, contact eufy support, support.eufylife.com. Worldwide. Source: 6. Troubleshooting, p. 16

RoboVac will not turn on2 causes in the manual. First: the battery is not fully charged.
RoboVac suddenly stops working3 causes in the manual. First: roboVac is trapped or stuck on an obstacle, or the battery level is too low.
Cleaning schedules do not run3 causes in the manual. First: the scheduled time or the app time zone is wrong.
Suction power is weak3 causes in the manual. First: the suction inlet is blocked or the dust box is full.
RoboVac cannot be charged3 causes in the manual. First: the Self Empty Station has no power.
RoboVac cannot return to the Self Empty Station3 causes in the manual. First: objects stand close to the Self Empty Station.
RoboVac moves or travels in an abnormal path2 causes in the manual. First: the sensors are dirty.
RoboVac cannot connect to a Wi-Fi network3 causes in the manual. First: the password is wrong, or RoboVac, the router and the phone are too far apart.
RoboVac does not respond to the Google Assistant2 causes in the manual. First: internet connection problems.
The mop does not dispense water or mops poorly5 causes in the manual. First: the mopping cloth is dry.

eufy Clean L60 Hybrid SES User Guide (T2278). Anker Innovations Limited. Document T2278, revision Undated download, 19 pages, en. service.eufy.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.
What should I do if my L50/60 series triggers a suction fan error?. Anker Innovations Limited. Document Support article, revision Undated web article, 1 pages, en. service.eufy.com. Retrieved 13 November 2026.
What should I do if my L60 Hybrid series does not mop well/not dispense water?. Anker Innovations Limited. Document Support article, revision Undated web article, 1 pages, en. service.eufy.com. Retrieved 13 November 2026.

Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.

Applies to: L60 Hybrid SES (variant T2278). Worldwide.
Source: eufy Clean L60 Hybrid SES User Guide (T2278), T2278 revision Undated download; What should I do if my L50/60 series triggers a suction fan error?, Support article revision Undated web article; What should I do if my L60 Hybrid series does not mop well/not dispense water?, Support article revision Undated web article
Last verified: 13 November 2026
Handbook: eufy Clean L60 Hybrid SES robot vacuum in Robot vacuums; all eufy handbooks