Samsung RF28T5001SR ice does not dispense
Cause 1 of 3Ice may jam if the ice dispenser is not used for a long time (approximately 3 weeks). Source: Troubleshooting: General, Water/ice, p. 59
First checkIf you will not use the refrigerator for a long time, empty the ice bucket and turn off the ice maker.
Causes and checks
Ice may jam if the ice dispenser is not used for a long time (approximately 3 weeks). Source: Troubleshooting: General, Water/ice, p. 59
- If you will not use the refrigerator for a long time, empty the ice bucket and turn off the ice maker.
The ice bucket is not properly inserted. Source: Troubleshooting: General, Water/ice, p. 59
- Make sure the ice bucket is properly inserted.
The water line is not connected properly or the water supply is not on. Source: Troubleshooting: General, Water/ice, p. 59
Licensed plumber Check that the water line is installed correctly and that the water line stop cock is not closed.
All 3 causes checked. Contact Samsung Customer Care: 1-800-SAMSUNG (726-7864).
Service
If the checks above do not clear it, contact Samsung Customer Care: 1-800-SAMSUNG (726-7864), samsung.com/us/support/. United States. Source: Limited warranty (U.S.A.): contact details, p. 65
Other RF28T5001SR problems
- Fridge or freezer temperature is warm, or the refrigerator does not operate5 causes in the manual. First: the power cord is not plugged in properly.
- Fridge or freezer is over-coolingThe temperature control is not set correctly.
- Refrigerator has odors2 causes in the manual. First: food has spoiled.
- Frost in the refrigerator2 causes in the manual. First: food is blocking the vents, causing frost around the vents.
- Condensation forms on the interior walls2 causes in the manual. First: A door was left open and moisture entered the refrigerator.
- Water flow is weaker than normalThe water pressure is too low.
- Ice maker makes a buzzing soundThe ice maker function is activated, but the water supply to the refrigerator has not been connected.
- Ice maker does not make ice4 causes in the manual. First: the ice maker has just been installed.
- Water does not dispense4 causes in the manual. First: the water line is not connected properly or the water supply is not on.
Sources
- User manual, Refrigerator RF28T5001 / RF28T5021 / RF28T5101 / RF28T5A01 DA68-04012L (English, Spanish and French). Samsung Electronics America, Inc. Document DA68-04012L-00, revision 00, 204 pages, en. downloadcenter.samsung.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.