Samsung RF18A5101SR ice maker does not make ice
Cause 1 of 3The ice maker has just been installed. Source: Troubleshooting: General, Water/ice, p. 52
First checkWait 24 hours for the refrigerator to make ice.
Causes and checks
The ice maker has just been installed. Source: Troubleshooting: General, Water/ice, p. 52
- Wait 24 hours for the refrigerator to make ice.
The freezer temperature is too high. Source: Troubleshooting: General, Water/ice, p. 52
- Set the freezer temperature below 0 °F (-18 °C), or -4 °F (-20 °C) in warm ambient air.
The ice maker is off. Source: Troubleshooting: General, Water/ice, p. 52
- Turn on the ice maker. See Turn the ice maker on or off.
All 3 causes checked. Contact Samsung Customer Care: 1-800-SAMSUNG (726-7864).
Service
If the checks above do not clear it, contact Samsung Customer Care: 1-800-SAMSUNG (726-7864), samsung.com/us/support/. United States. Source: Limited warranty (U.S.A.): contact details, p. 60
Other RF18A5101SR problems
- Fridge or freezer temperature is warm, or the refrigerator does not operate5 causes in the manual. First: the power cord is not plugged in properly.
- Fridge or freezer is over-coolingThe temperature control is not set correctly.
- Refrigerator has odors2 causes in the manual. First: food has spoiled.
- Frost in the refrigerator2 causes in the manual. First: food is blocking the vents, causing frost around the vents.
- Condensation forms on the interior walls2 causes in the manual. First: A door was left open and moisture entered the refrigerator.
- Ice maker makes a buzzing soundThe ice maker function is activated, but the water supply to the refrigerator has not been connected.
Sources
- User manual, Refrigerator RF18A5101 / RF20A5101 DA68-04756D (English, Spanish and French). Samsung Electronics America, Inc. Document DA68-04756D-01, revision 01, 200 pages, en. downloadcenter.samsung.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.