LG LTCS24223S doors will not close completely
Cause 1 of 6The refrigerator is not level. Source: Troubleshooting Guide, p. 25
First checkLevel the refrigerator.
Causes and checks
The refrigerator is not level. Source: Troubleshooting Guide, p. 25
- Level the refrigerator. See Level the refrigerator.
Food packages are blocking the door open. Source: Troubleshooting Guide, p. 25
- Rearrange food containers to clear the door and door shelves.
The ice bin, crisper cover, pans, shelves, door bins or baskets are out of position. Source: Troubleshooting Guide, p. 25
- Push the bins all the way in and put the crisper cover, pans, shelves and baskets into their correct positions.
The gaskets are sticking. Source: Troubleshooting Guide, p. 25
- Clean the gaskets and the surfaces they touch, then rub a thin coat of appliance polish or kitchen wax on the gaskets.
The refrigerator wobbles or seems unstable. Source: Troubleshooting Guide, p. 25
- Level the refrigerator. See Level the refrigerator.
The doors were removed during installation and not replaced properly. Source: Troubleshooting Guide, p. 25
- Remove and replace the doors as the Removing and Replacing Refrigerator Handles and Doors section describes.
Qualified technician If the doors still do not close, call a qualified technician.
All 6 causes checked. Contact LG Electronics Customer Information Center: 1-800-243-0000.
Service
If the checks above do not clear it, contact LG Electronics Customer Information Center: 1-800-243-0000, lg.com/us/support/. United States; Canada 1-888-542-2623. Source: Limited Warranty: To obtain warranty service, p. 29
Other LTCS24223S problems
- Refrigerator and freezer sections are not cooling5 causes in the manual. First: the power supply cord is unplugged.
- Lights do not work2 causes in the manual. First: the power supply cord is unplugged.
- Vibration or rattling noiseThe refrigerator is not resting solidly on the floor. The floor may be weak or uneven, or the leveling legs need adjusting.
- Cooling system runs too much7 causes in the manual. First: the refrigerator replaced an older model. Modern refrigerators need more operating time but use less energy.
- Frost or ice crystals on frozen food2 causes in the manual. First: the door is not closing properly.
- Ice has a bad taste or odor6 causes in the manual. First: the icemaker was recently installed.
- Icemaker is not producing ice or not enough ice10 causes in the manual. First: the refrigerator is newly installed.
- Refrigerator or freezer section is too coldThe controls are not set correctly for the conditions.
- Temperature is too warm or there is interior moisture buildup8 causes in the manual. First: the air vents are blocked. Cold air circulates from the freezer to the fresh food section through vents in the dividing wall.
- The doors are difficult to open2 causes in the manual. First: the gaskets are dirty or sticky.
- Frozen food in the refrigerator compartment3 causes in the manual. First: the temperature control in the refrigerator compartment is set too cold.
Sources
- Owner's Manual, Top Freezer Refrigerator LTCS20220, LTNS20220, LTCS20120, LTWS24223, LTCS20020, LTCS20030, LTCS20040, LTCS24223, GT66BP, GT58BP, GT57BP, LT57BPSX, LRTLS2403, LHTNS2403. LG Electronics Inc. Document MFL67527912, revision P/No. MFL67527912-17, 100 pages, en-US. gscs-b2c.lge.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.