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Nespresso Vertuo Pop (GCV2 / ENV90) coffee is not hot enough

Cause 1 of 2Cold cup. Source: Troubleshooting, p. 30

First checkPreheat the cup with hot tap water.

Causes and checks

Cold cup. Source: Troubleshooting, p. 30
1. Preheat the cup with hot tap water.
Descaling may be due. Source: Troubleshooting, p. 30
1. Descale if needed. See Descale the machine.

Service

If the checks above do not clear it, contact Nespresso, nespresso.com/us/en/. Contact Nespresso in your country. Source: Troubleshooting, p. 32

Other Vertuo Pop (GCV2 / ENV90) problems

No light on the button2 causes in the manual. First: the machine switched off automatically.
No coffee and no water3 causes in the manual. First: water tank empty, or capsule or lever not right.
Leaking or unusual coffee flow2 causes in the manual. First: water tank not seated.
Coffee grounds in the cupResidue inside the machine head.

Sources

Vertuo Pop user manual (21 languages; English pp. 2–33). Nestlé Nespresso S.A. (hosted by De'Longhi). Document De'Longhi asset 297263, revision PDF dated 2024-04-03, 2024-04-03, 643 pages, en. library.delonghigroup.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.

Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.

Applies to: GCV2 (variant GDV2), ENV90 (variant ENV90.B), BNV120 (variant BNV150), XN9201 (variants XN9204; XN9205; XN9211), M800. Nespresso machine code.
Source: Vertuo Pop user manual (21 languages; English pp. 2–33), De'Longhi asset 297263 revision PDF dated 2024-04-03, 2024-04-03
Last verified: 13 November 2026
Handbook: Nespresso Vertuo Pop in Coffee and espresso machines; all Nespresso handbooks