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Nespresso Vertuo Pop (GCV2 / ENV90) no coffee and no water

Cause 1 of 3Water tank empty, or capsule or lever not right. Source: Troubleshooting, p. 30

First checkFill the water tank.

Causes and checks

Water tank empty, or capsule or lever not right. Source: Troubleshooting, p. 30
1. Fill the water tank.
2. Insert a fresh capsule correctly, lock the lever and press the button.
Descaling may be due. Source: Troubleshooting, p. 30
1. Descale if needed. See Descale the machine.
A used capsule is still inside. Source: Troubleshooting, p. 30
1. Open the head to eject it, then run a cleaning cycle. See Clean the machine.

Service

If the checks above do not clear it, contact Nespresso, nespresso.com/us/en/. Contact Nespresso in your country. Source: Troubleshooting, p. 32

Other Vertuo Pop (GCV2 / ENV90) problems

No light on the button2 causes in the manual. First: the machine switched off automatically.
Coffee is not hot enough2 causes in the manual. First: cold cup.
Leaking or unusual coffee flow2 causes in the manual. First: water tank not seated.
Coffee grounds in the cupResidue inside the machine head.

Sources

Vertuo Pop user manual (21 languages; English pp. 2–33). Nestlé Nespresso S.A. (hosted by De'Longhi). Document De'Longhi asset 297263, revision PDF dated 2024-04-03, 2024-04-03, 643 pages, en. library.delonghigroup.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.

Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.

Applies to: GCV2 (variant GDV2), ENV90 (variant ENV90.B), BNV120 (variant BNV150), XN9201 (variants XN9204; XN9205; XN9211), M800. Nespresso machine code.
Source: Vertuo Pop user manual (21 languages; English pp. 2–33), De'Longhi asset 297263 revision PDF dated 2024-04-03, 2024-04-03
Last verified: 13 November 2026
Handbook: Nespresso Vertuo Pop in Coffee and espresso machines; all Nespresso handbooks