Archer ax55 no internet

Cause 1 of 2The router status page (Advanced > Network > Status) shows a valid IP address. Source: FAQ, Q4 Cannot access the internet although the configuration is finished, pp. 124-127 (V1 and V1.6 guide: 105-108)

First checkGo to Advanced > Network > DHCP Server, enter 8.8.8.8 as Primary DNS and click SAVE.

Causes and checks

  1. The router status page (Advanced > Network > Status) shows a valid IP address. Source: FAQ, Q4 Cannot access the internet although the configuration is finished, pp. 124-127 (V1 and V1.6 guide: 105-108)

    1. Go to Advanced > Network > DHCP Server, enter 8.8.8.8 as Primary DNS and click SAVE.
    2. Power off the modem and the router for 1 minute, power on the modem first, wait about 2 minutes until it shows a solid cable or Internet light, then power on the router and wait another 1 or 2 minutes.
    3. Reset the router to factory default settings and set it up again, or upgrade the firmware.
    4. If only one device has no internet, check the TCP/IP settings on that device.
  2. The router status page shows the IP address 0.0.0.0. Source: FAQ, Q4 Cannot access the internet although the configuration is finished, pp. 124-127 (V1 and V1.6 guide: 105-108)

    1. Check the physical connection between the router and the modem.
    2. If your ISP registered the MAC address of the first computer you connected, go to Internet or Advanced > Network > Internet, open the MAC Clone section, choose an option (enter the MAC address if you select Use Custom MAC Address) and click SAVE.
    3. If the router's default LAN IP address (192.168.0.1 or 192.168.1.1) conflicts with the IP range of your existing modem or router, go to Advanced > Network > LAN, enter a different address such as 192.168.2.1 and click Save.
    4. Confirm the internet connection type with your ISP, then go to Advanced > Network > Internet, select the connection type, fill in the parameters and click Save.
    5. Restart the modem and the router, then upgrade the router's firmware.
    6. If none of these work, contact TP-Link technical support.

Sources

Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.

Applies to
Archer AX55 (variants Archer AX55 V1, hardware V1; Archer AX55 V1.6, hardware V1.6; Archer AX55 V4, hardware V4; Archer AX55 V4.6, hardware V4.6). United States.
Source
User Guide, AX3000 Gigabit Wi-Fi 6 Router Archer AX55 (V4, V4.6), 1910013469 revision REV4.0.0, 2023; User Guide, AX3000 Gigabit Wi-Fi 6 Router Archer AX55 (V1), 1910013020 revision REV1.0.0, 2022
Last verified
Handbook
TP-Link Archer AX55 AX3000 Wi-Fi 6 router in Routers; all TP-Link handbooks