GE Appliances JB735SPSS scratches appear on the cooktop glass

Cause 1 of 2Incorrect cleaning methods were used. Source: Troubleshooting Tips, p. 26

First checkTiny scratches become less visible over time as a result of cleaning; scratches are not removable.

Causes and checks

Incorrect cleaning methods were used. Source: Troubleshooting Tips, p. 26
1. Tiny scratches become less visible over time as a result of cleaning; scratches are not removable.
Cookware with rough bottoms was used, coarse particles such as salt or sand were between the cookware and the cooktop surface, or cookware was slid across the cooktop. Source: Troubleshooting Tips, p. 26
1. Use the recommended cleaning procedure. See Clean the glass cooktop.
2. Make sure the bottoms of cookware are clean before use, and use cookware with smooth bottoms.

Service

If the checks above do not clear it, contact GE Appliances: 800.432.2737, geappliances.com/. United States. Source: Consumer Support, p. 32

Other JB735SPSS problems

Oven does not work or appears not to work3 causes in the manual. First: A fuse in the home is blown or the circuit breaker has tripped.
Display goes blank3 causes in the manual. First: A fuse in the home is blown or the circuit breaker has tripped.
Clock and timer do not work3 causes in the manual. First: A fuse in the home is blown or the circuit breaker has tripped.
Food does not bake properly5 causes in the manual. First: the oven controls are set incorrectly.
Food does not broil properly6 causes in the manual. First: the oven controls are set incorrectly.
Oven temperature is too hot or too coldThe oven temperature needs adjustment.
The special features menu or OFFSET does not appearThe control pads were not touched together long enough.
The control beeps after you enter a cooking time or start timeNo bake temperature or cleaning time was entered.
Oven will not self-clean3 causes in the manual. First: the oven is too hot to start a self-clean operation.
Oven will not steam clean3 causes in the manual. First: HOT flashes in the display.
Excessive smoking during a clean cycleThe oven has excessive soil or grease.
Oven door will not open after a clean cycleThe oven is still above the locking temperature.
Oven is not clean after a clean cycle2 causes in the manual. First: the oven controls were set incorrectly.
Excessive smoking during broilingThe food is too close to the broil element.
Oven light does not work2 causes in the manual. First: the bulb is loose or defective.
Oven racks are difficult to slideThe shiny, silver-colored racks were cleaned in a self-clean cycle.
Surface units will not maintain a rolling boil or cook fast enough2 causes in the manual. First: the cookware is not suited to the unit.
Surface units do not work properly2 causes in the manual. First: A fuse in the home is blown or the circuit breaker has tripped.
Areas of discoloration on the cooktopFood spillovers were not cleaned before the next use.
Plastic is melted onto the cooktop surfaceA hot cooktop touched plastic that was placed on it.
The cooktop is pitted or indentedA hot sugar mixture spilled on the cooktop.
Storage drawer will not close3 causes in the manual. First: the power cord is in the way at the lower back of the range.
Oven door is crookedThe door is out of position because it is removable.
Oven will not work remotely2 causes in the manual. First: router problems or no wireless signal, or the oven is not connected.

Sources

Owner's Manual, 30-inch Free-Standing Electric Ranges PB935, JB735 and JS760. GE Appliances, a Haier company. Document 49-2000999, revision Rev 3, 2024-06, 64 pages, en-US. images.salsify.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Quick Specs, JB735SP/EP/FP/DP 30-inch Free-Standing Electric Convection Range. GE Appliances. Document JB735SP/EP/FP/DP, revision Specification Revised 7/20, 2020-07, 2 pages, en-US. images.salsify.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.

Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.

Applies to: JB735SPSS (variants JB735EPES; JB735FPDS; JB735DPWW; JB735DPBB), PB935YPFS, JS760SPSS. United States.
Source: Owner's Manual, 30-inch Free-Standing Electric Ranges PB935, JB735 and JS760, 49-2000999 revision Rev 3, 2024-06; Quick Specs, JB735SP/EP/FP/DP 30-inch Free-Standing Electric Convection Range, JB735SP/EP/FP/DP revision Specification Revised 7/20, 2020-07
Last verified: 13 November 2026
Handbook: GE JB735SPSS 30-inch free-standing electric convection range with Air Fry in Ranges and ovens; all GE Appliances handbooks