Model Handbook

Ninja OS401 the time is counting down slowly

Cause 1 of 2Hours were set instead of minutes. While you set the time, the display shows HH:MM and the time changes in minute increments. Source: Troubleshooting Guide: Why is the time counting down so slowly?, p. 22

First checkRead the time on the display as HH:MM and check that the set time is the one you intended.

Causes and checks

  1. Hours were set instead of minutes. While you set the time, the display shows HH:MM and the time changes in minute increments. Source: Troubleshooting Guide: Why is the time counting down so slowly?, p. 22

    1. Read the time on the display as HH:MM and check that the set time is the one you intended.

  2. A pressure cook time over 1 hour counts down by minutes only. Under 1 hour, the clock counts down by minutes and seconds. Source: Using the Cooking Functions with the Pressure Lid: Pressure Cook, note, p. 15

    1. Check whether the set cook time is longer than 1 hour.

Service

If the checks above do not clear it, contact SharkNinja Customer Service: 1-877-646-5288, ninjakitchen.com/support. North America. Source: Troubleshooting Guide; Warranty, pp. 23, 25

Other OS401 problems

Sources

  1. OS401 Owner's Guide: Foodi 10-in-1 8-QT XL Pressure Cooker. SharkNinja Operating LLC. Document OS401_IB, revision MP_REV_Mv12, 25 pages, en. ninjakitchen.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.

Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.

Applies to
OS401. North America.
Source
OS401 Owner's Guide: Foodi 10-in-1 8-QT XL Pressure Cooker, OS401_IB revision MP_REV_Mv12
Last verified
Handbook
Ninja Foodi 10-in-1 8-qt XL Pressure Cooker in Multicookers and pressure cookers; all Ninja handbooks